Help and Faqs
Help and Faqs
Help & FAQs
Our Help & FAQ section contains answers to some of the most common questions we receive. Please select a topic below to begin. If you are unable to find an answer to your question here, please contact us for additional assistance.
Return and Refund FAQ
Can I return a damaged item?
Our team works hard to provide you with defect-free products but there are instances when you may receive a defective product that is not repairable at your end then we accept the return of these products and replace the same or refund the amount once we receive it the defective product back. If you receive any defective products then please email us at firstname.lastname@example.org.
A defect a lot of times is caused in transit during shipping.
Stones popping out during transit are not considered defects since these can be easily stuck back at your end, we will guide you for the same, get in touch with us at email@example.com.
Can I return the products I dislike?
We do accept returns for products that you do not like after purchase within 7 days. Read the Return and Exchange Policy carefully before placing an order.
What payment methods are accepted nationally in India?
We accept credit cards, Debit cards, or Bank transfers.
We do not offer Cash on delivery right now. But we are planning to have this option in near future.
What is the shipping method in India?
We ship in INDIA through courier and are free. After the package is shipped, tracking details will be provided within 24 hours via email.
What happens if the shipping is lost during transit?
Mostly the packages get delivered successfully. We use branded cargo companies like DTDC, DHL, etc., but still, if there is any loss of package during transit, then things are beyond our control and we would try our best to get your package traced, if not possible we would refund the amount.